Wellness Terminal Return & Refund Policy
At Wellness Terminal, We Strive To Ensure Your Complete Satisfaction. If You’re Not Happy With Your Purchase, Here’s How We Can Help:
Cancellations
- You May Cancel Your Order Anytime Before We Confirm Acceptance Via Message.
- Partial Cancellations Are Allowed For Undelivered Items In Multi-Item Orders. Please Contact Us Immediately To Process These.
- We cannot Cancel Orders Once They Have Been Dispatched Or Shipped.
- Perishable Or Temperature-Sensitive Items (E.G., Supplements, Skincare) cannot Be Canceled Unless The Product Is Compromised (E.G., Damaged Or Expired).
Returns & Refunds
1. Damaged, Defective, Or Incorrect Items
We’ll Replace Or Refund Items That Arrive Damaged, Defective, Or Different From Your Order. Please Notify Us Within 7 Working Days Of Delivery.
Returns Must Include:
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Original Packaging, Tags, And Invoice.
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All Accessories (Manuals, Protective Materials, Etc.).
2. Change Of Mind
Non-Defective Items Are Typically Not Eligible For Returns. However, In Rare Cases, We May Offer Store Credit Or An Exchange If:
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The Item Is Unused, In Original Packaging, And Returned Within 7 Days Of Delivery.
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A Restocking Fee (If Applicable) And Return Shipping Costs Will Apply.
3. Refund Processing
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Credit/Debit Cards: Refunded Within 15 Working Days (Excluding Uae Weekends/Holidays).
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Other Methods: Refunded By Cheque Under The Invoice Name Within 3 Working Days (Excluding Uae Weekends/Holidays). Sale Items Are Final And Non-Refundable.
Exchanges
Exchanges Are Only Offered For Defective Or Incorrect Items. For Size, Color, Or Model Changes:
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Return The Original Item (If Eligible) And Place A New Order Separately. Return Shipping Costs May Apply.
Return Conditions
To Qualify For A Return:
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✅ Unused, Unmarked, And In Original Condition (No Scratches Or Signs Of Wear).
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✅ Complete Packaging (Box, Labels, And Serial Numbers Intact).
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✅ All Accessories Included (Manuals, Cables, Etc.).
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❌ Opened Or Used Consumables (Makeup, Feminine Wash, Skincare, Etc.) Cannot Be Returned.
Return Shipping Costs Apply For Non-Defective Returns. Please Securely Package Return Items To Avoid Transit Damage.
To Arrange Your Return, Please Contact Our Customer Service Team. One Of Our Drivers Or Shipping Partners Will Collect Your Return. The Item Will Be Inspected Upon Receipt To Determine Return Eligibility.
