Terms & Conditions
Welcome to WellnessTerminal.com! We’re happy to do business with you, but first, read our Terms and Conditions carefully and all further linked information to understand our policies and procedures. These terms and conditions (“Terms”) apply to all e-commerce platforms providing sales of products such as health & wellness related products in addition to other products such as beauty, aesthetic, personal hygiene, etc. (“Products”) through website operated by Spec Brite Group, hereinafter referred to as (“Company”, “we”, “us”, “our”). These Terms set out the basis upon which you (“Users”, “you”, “your”) can access and use WellnessTerminal.com, to buy Products and have them delivered to you (“Services”). The Terms constitute the whole legal agreement between you and us and govern your use of Wellness Terminal Platform to acquire Products and completely replaces any prior agreements, if any, between you and us. By accessing WellnessTerminal.com, you agree to be bound by these Terms. If you do not agree with any of the Terms, your sole recourse is to stop using the platform. The Company may amend these Terms at any time by posting an updated version of the Terms on WellnessTerminal.com. The Company encourages you to check website regularly for any amendments to the Terms. Your continued use of the website will constitute your express consent to these Terms. Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.
How we use your information
We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our trusted partners who help make your experience on WellnessTerminal.com what it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.
How we obtain your information
We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.
Personal Information we require
All our registered users are asked to provide us with the following personal details:
- Full Name
- Email address
- Contact Number
- Billing Address
- Shipping Address(es)
Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.
Other information we might collect
WellnessTerminal.com and our third party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered WellnessTerminal.com user.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en Google services implemented on WellnessTerminal.com:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Why we collect this information
Who do we share your information with?
We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together within processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of WellnessTerminal.com or the safety of our users or to protect WellnessTerminal.com property rights. We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.
Your Product Reviews
You can choose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a WellnessTerminal.com registered user. Your product reviews may be used in WellnessTerminal.com marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by email. You have the option to can submit reviews anonymously.
The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment. Changing your personal information on WellnessTerminal.com Once you change or revise your personal information on WellnessTerminal.com, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons. To change or revise any of the personal information we hold about you, just drop us an email.
Conditions of Use
WellnessTerminal.com users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us at firstname.lastname@example.org and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way, you are modifying your WellnessTerminal.com account settings, rather than canceling your membership. If you wish to cancel your WellnessTerminal.com account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be canceled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt Out Browser add on.
You will need to register with WellnessTerminal.com to use any Services. To register, you must be an age of majority and you must provide true, accurate, complete, and current information (including name, date of birth, email address, credit/debit card details, mobile telephone number, and other details) as requested during the account creation process. If you are under the legal age of majority, you may not register.
By registering yourself on WellnessTerminal.com, you warrant that the details you provide to the Company are correct and complete. You can access and update your details using the “My Account” area of WellnessTerminal.com. You authorize us to use any information provided to us to verify your information (including any updated information), to obtain an initial credit authorization from your credit card issuer at the time of registration, at the Company’s sole discretion. Your application for registration is dependent on the acceptance of the same by Company, in its sole discretion.
You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account. Notify WellnessTerminal.com immediately of any unauthorized use of your account or any breach of security.
Regularly update the registration data to keep it true, accurate, up-to-date, and complete. If you provide any information that is false, inaccurate, not current or incomplete or if WellnessTerminal.com believes that such information is false, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, WellnessTerminal.com reserves the right to suspend, limit or withdraw your access to the Site and/or your account to the site.
If you are registering as a business/ corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the site more than once.
The Company is not the manufacturer of the Products sold via WellnessTerminal.com. We do our best to ensure that information provided on WellnessTerminal.com is accurate, but we do not warrant that it is correct, complete, reliable, current, or error-free. You should not rely solely on the information presented on WellnessTerminal.com and you should read labels, warnings, and directions provided with the Products and consult your licensed physician before purchasing any products on WellnessTerminal.com if necessary. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
Prices may change at any time due to revisions or other price changes advised by suppliers or governmental authorities. These price changes can reflect on WellnessTerminal.com at any time throughout the day and may result in an increased or decreased price of a Product. These revisions can be permanent or temporary and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers and governmental authorities. You agree to pay the listed price applicable at the time of confirmation of your order and billing by us. Prices may or may not include VAT, delivery charges and/or customs and freight charges depending on the location of the buyer. There may be errors in the pricing that appears on WellnessTerminal.com or during the order process. We will try to resolve, in good faith, and in accordance with applicable laws, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases.
You may pay for the Products which you order online using WellnessTerminal.com by supplying your credit/debit card details to our third-party payment provider or by paying cash on delivery is available as an option. Cash on delivery option will be available on selected locations only. If you make a payment for Products ordered using WellnessTerminal.com, the details you are asked to submit will be provided directly to our third-party payment provider via a secured connection (“Payment Gateway”). We reserve the right to cancel your transaction processing account at any time for any reason, at which time we will return the payment amount entered in the Payment Gateway, in an appropriate and reasonable timeframe. If you believe a transaction was made improperly, we in our sole discretion may void, issue a credit, or withdraw any transaction made through the Payment Gateway. Call our Customer service immediately at +971 50 471 7852 or email email@example.com
- Wellness Terminal can only be used for the delivery of Products in the Middle East and Africa.
- When we accept an order, we aim to deliver your Product within 3 working days of the date of order or at some other delivery date indicated at the time of order confirmation. Delivery dates are indicative only. We are not liable for any delay in delivery due to unforeseen reasons including but not limited to product unavailability, transport delays, natural calamities, or any other reason beyond our reasonable control.
- Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products purchased passes to you when payment is received by us in full and the product is delivered to you / authorized person. You will be asked to sign for acceptance of the Products which will confirm that the Products are correct and have been received in good condition.
- If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If the above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address to ensure the safety of your products. We will contact you to arrange an alternative delivery time.
- While we aim to ship all Products in your order together, this may not always be possible due to Product characteristics or availability.
- Please note that all deliveries will be shipped with an invoice setting out the price.
- Free shipping may or may not apply depending on the location of the buyer. Free shipping may apply to UAE and Oman if the order meets the minimum order. Minimum order will be published at the WellnessTerminal.com per territory or location of the buyer to qualify for free shipping and subject to change anytime. These charges are subject to change without prior notice and the Company encourages you to check WellnessTerminal.com regularly for any amendments to these Terms and such charges. Shipping charges will be calculated at the time of checkout online. Any deliveries to be made in a stipulated period of time or date may attract additional charges determined by WellnessTerminal.com and the same will be specified on the order value before placing an order.
Free shipping and charges schedules:
|United Arab Emirates||AED 10.00 delivery charges will be applied to orders below AED 200.00. Free delivery for orders above AED 200.00|
Wellness Terminal believes in helping its customers as far as possible and therefore, has a liberal cancellation policy.
Under this policy, cancellations of orders are permitted at any time before we have sent you a message confirming our acceptance of your order.
You may contact Customer Service immediately for cancellation of any orders, we cannot cancel orders that are already been dispatched or shipped.
Unless required by law, WellnessTerminal.com does not accept cancellation requests for perishable or temperature-sensitive items. However, a refund and return can be made for such items if there is a deficiency in the integrity of the product.
RETURN & REFUND POLICY
There can be certain circumstances, beyond our control, where you could receive a damaged/defective Product or a product that is not the same as per your original order. We shall replace the product with the same Products as per the order, at no extra cost. Please get in touch with our Customer Service Team, who will guide you on the process for replacing the product, at our Customer Service number +971 50 471 7852 or email us at firstname.lastname@example.org.
Where Products are not damaged/defective we will only accept the return of certain Products on a case by case basis under these Terms. The return process for Products ordered through WellnessTerminal.com can be amended by us, in our sole discretion, and may depend on the nature and category of the product ordered.
Once we have found the basis for the return acceptable, in our sole opinion and the Product has been received by WellnessTerminal.com, then the refund will be processed based on the mode of payment of the order. Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 15 workings days. However, we shall not be responsible for the delay in a refund due to delays in the processes of banks. For all other modes of payment, a refund will be made by way of cheque payable to the person named on our invoice and as provided at the time of order within 7 working days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CONDITIONS FOR RETURN
Please notify us of receipt of a damaged/defective product(s) within a maximum of 7 days of delivery of the Product. Products should be returned in their original packaging along with the original price tags, labels, and invoices. Opened and used consumable items such as makeups, feminine wash and essentials, skincare products and any other related products are not eligible for return.
It is advised that the returned packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Please contact our Customer Service Team to arrange for collection of your return. One of our drivers or shipping partners will pick up your return. Once collected your return will be inspected by us to determine if the return is acceptable.
VOUCHER OR COUPON CODE
Coupon code is valid for one-time use and may apply only to qualifying items and will expire depending on the set Code expiration date. The Code applies only to items purchased in a single order and is limited to one customer and account. The code is non-transferrable and may not be resold.
WellnessTerminal.com will not bear any liability in case the code has been lost, stolen, destroyed, or used by a third-party without permission of the coupon owner.
WellnessTerminal.com reserves the right to void and cancel the coupon if it is suspected to be obtained, used, or applied to WellnessTerminal.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
The Coupon’s holder shall not have the right to claim at any circumstances, and for any reason whatsoever, any indemnity, whether moral or material, from WellnessTerminal.com or any sister company, related to the coupon code.
AGREEMENT TO DEAL ELECTRONICALLY; ELECTRONIC COMMUNICATIONS AND NOTICES
By clicking “Submit” on any step of a transaction on WellnessTerminal.com, you agree to conduct such transactions by electronic means. You understand that by clicking the box titled “I agree to the Terms & Conditions”, you are agreeing to conduct an electronic transaction and to use and receive communications through electronic means. You agree to enter the requested information electronically via the Internet and to be notified regarding any transaction electronically through the email address you have provided. You understand that electronically signed documents have the same legal effect as hard copies with ink signatures.
Except as otherwise provided in these Terms, we will give you any notices regarding WellnessTerminal.com by posting them on WellnessTerminal.com. To fulfill our obligations to you under these Terms, we may wish to communicate with you by email and/or by posting notices on WellnessTerminal.com. You agree to receive communications from us electronically and those electronic communications will satisfy any legal requirement for communications that need to be in writing.
USE OF WELLNESS TERMINAL
The Company tries to keep all information on WellnessTerminal.com up to date, but it may not be correct all of the time. You should independently check the information you use is correct. If you find any incorrect information, you can notify the Company by calling or emailing at the details specified in the Contact section.
You must not conduct or promote any illegal activities while using WellnessTerminal.com. This includes any activities that (in Company’s opinion) breach copyright, infringe on privacy or infringe any other third party rights, as well as activities that are defamatory to third persons. To do so may lead to prosecution.
All content on WellnessTerminal.com is for general information purposes, it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from, any action on the basis of the content on WellnessTerminal.com.
You must not use WellnessTerminal.com to generate unsolicited emails, spam or promotional materials to other users. You must not do anything to cause damage to WellnessTerminal.com or other users of the WellnessTerminal.com, including any technical damage to other computers. You must not send any viruses or other material designed to adversely affect the operation of WellnessTerminal.com, affect any other users of the WellnessTerminal.com or affect any equipment or any data on WellnessTerminal.com. You must not attempt to gain access to WellnessTerminal.com or the system that runs WellnessTerminal.com. You must not interfere with the security of WellnessTerminal.com, its services, system resources or network. You must not use WellnessTerminal.com in any manner that could damage, overburden or impair WellnessTerminal.com or harvest or otherwise collect any information about other users. You must not change, edit, add to or produce summaries of its content anywhere else. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You must not attempt to take over another user’s account or carry out any hacking or phishing of the Site or user accounts and related features.
Please note that it is illegal to provide false information or fraudulently obtained information regarding the credit/debit card or without the consent of the cardholder. Any party engaged in illegal activities involving the use of WellnessTerminal.com may be subject to prosecution. The Company does not guarantee that the Company will be able to prevent any illegal or inappropriate use of WellnessTerminal.com or will give notice of any illegal or inappropriate use of WellnessTerminal.com.
You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.
CHANGE AND CESSATION OF OPERATIONS
The Company reserves the right to change or correct any errors or omissions on WellnessTerminal.com and to alter, limit or discontinue the provision of any of the services provided via WellnessTerminal.com at any time without prior notice to you. The Company will use reasonable efforts to include up-to-date and accurate information on WellnessTerminal.com, but it reserves the right to delete, modify or supplement the content available on WellnessTerminal.com at any time for any reason without prior notification.
THIRD-PARTY LINKS AND ADVERTISEMENTS
Wellness Terminal may contain links to other websites. The Company makes no representations or warranties as to the content, privacy practices, and other practices of any websites operated by a third party and the Company does not assume responsibility for the content or practices of such websites. You should check the terms and conditions and privacy policies for all third party websites you visit to understand their procedures.
If you use any material or visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive material. The Company does not endorse and is not responsible for the use of or the content of any third party websites. The Company is not responsible for anything that may happen when you use them.
Wellness Terminal content is protected by copyright, trademark and other intellectual property rights. The Company or its affiliates or its licensors, retain all rights in such content. You are only permitted to access and use WellnessTerminal.com for personal purposes. You may not use WellnessTerminal.com or any of its content to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content or software contained within the WellnessTerminal.com.
The Company is not responsible for any error or inaccuracy in any advertising or sponsorship material available WellnessTerminal.com.
USER CONDUCT AND USER GENERATED CONTENT
You agree to comply with all legal requirements of the jurisdiction in which you are located with regard to your use of WellnessTerminal.com and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same. WellnessTerminal.com may at times provide opportunities for Users to post reviews and other comments, questions, suggestions or other information (“User Generated Content”). You warrant that any such User Generated Content submitted by you on WellnessTerminal.com is original (and does not infringe the copyright of others), and you hereby grant the Company a perpetual, irrevocable, non-exclusive, royalty-free license to use such User Generated Content so submitted, without any further recourse to you and you hereby waive any moral rights in such User Generated Content. You agree that this license authorizes us to publish your User Generated Content and identify you as the source of that content by using the name or user name that you use to submit the content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes copyright or that may otherwise breach common decency or be contrary to law. The Company has the right, but not the obligation, to monitor and edit or remove any activity or User Generated Content and takes no responsibility and assumes no liability for any User Generated Content posted by you or any third party.
DISCLAIMER OF WARRANTY
Wellness Terminal and its content are provided on an “as is” and “as available” basis. The Company, its parents, subsidiaries, affiliates, and their respective suppliers and any of their owners, officers, directors, managers, members, agents, and employees expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title and non-infringement of proprietary rights.
The Company does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
LIMITATION OF LIABILITY
To the maximum extent permissible by applicable law, Company, its parents, subsidiaries, affiliates and their respective suppliers and any of their owners, officers, directors, managers, members, agents and employees:(a) Are not liable for any direct, indirect, punitive, incidental, special or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption) arising out of or in way connected with your use of Products or the use or inability to use WellnessTerminal.com and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory and whether or not company is advised of the possibility of such damages; and (b) Are excluded from any and all liability for damages caused by any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on WellnessTerminal.com or combination thereof, including any injury or damage to any users or to any person’s computer related to or resulting from use of WellnessTerminal.com.
Where it is not possible to exclude liability under applicable law, you agree that Company’s maximum liability for any corresponding claim shall be limited to the amount paid for the Products in question.
You agree to hold harmless and indemnify Company, its parents, subsidiaries, affiliates, and their respective suppliers and any of their owners, officers, directors, managers, members, agents, and employees from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and legal fees or other costs or expenses of any kind or nature arising from or in any way related to your use of WellnessTerminal.com, including, but not limited to those brought by you or on your behalf in excess of the liability described above or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third party or your use of the WellnessTerminal.com.
The Company may terminate or suspend your access to all or part of WellnessTerminal.com without prior notice if it believes that your conduct is in violation of these Terms, applicable law or otherwise harmful to the interests of the Company or any third party. Notwithstanding, such termination or suspension, you agree that you will continue to be subject to the obligations that, by their nature, survive such termination or suspension, including the obligations relating to Intellectual Property Rights and User Generated Content.
Relationship: None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Company and you will have no authority to bind the Company in any manner whatsoever.
Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable and can be deleted such provision without altering the essence of these Terms, the invalid, the illegal or unenforceable provision will be severed and the remaining provisions will remain in full force or effect.
No Waiver: Any failure by the Company to enforce any terms set out in these Terms or other policies with you is not a waiver of the Company’s rights to enforce those terms.
GOVERNING LAW AND JURISDICTION
Customer Service number: +971 50 471 7852
United Arab Emirates - Dubai
Office 106, 1st Floor, Intercoil Building,
Umm Suqeim Street,
Al Quoz 3, Dubai, UAE
+971 4 3884549