Delivery Terms


  • Wellness Terminal can only be used for the delivery of Products in the Middle East and Africa.
  • When we accept an order, we aim to deliver your Product within 3 working days of the date of order or at some other delivery date indicated at the time of order confirmation. Delivery dates are indicative only. We are not liable for any delay in delivery due to unforeseen reasons including but not limited to product unavailability, transport delays, natural calamities, or any other reason beyond our reasonable control.
  • Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products purchased passes to you when payment is received by us in full and the product is delivered to you / authorized person. You will be asked to sign for acceptance of the Products which will confirm that the Products are correct and have been received in good condition.
  • If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If the above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address to ensure the safety of your products. We will contact you to arrange an alternative delivery time.
  • While we aim to ship all Products in your order together, this may not always be possible due to Product characteristics or availability.
  • Please note that all deliveries will be shipped with an invoice setting out the price.
  • Free shipping may or may not apply depending on the location of the buyer. Free shipping may apply to UAE and Oman if the order meets the minimum order. Minimum order will be published at the per territory or location of the buyer to qualify for free shipping and subject to change anytime. These charges are subject to change without prior notice and the Company encourages you to check regularly for any amendments to these Terms and such charges. Shipping charges will be calculated at the time of checkout online. Any deliveries to be made in a stipulated period of time or date may attract additional charges determined by and the same will be specified on the order value before placing an order.