Are the product original or genuine?

Wellness Terminal only sells genuine and safe products. All products are from the main manufacturer and not from a reseller. As part of the Spec Brite Group, we are authorized to sell the products exclusively into the different territories in the Middle East and Africa region.

Is there any warranty?

Warranty will only applies to equipment of available and not for consumable products.

How do I pay?

You can pay via online transaction, just click the cart and check out button to confirm your order. You will be advised to enter your debit or credit card details to proceed with the payment.

Where do you deliver?

Wellness Terminal delivers to the Middle East countries.

How much is the shipping cost?

Shipping cost will depend on your location of delivery and it will be shown in the checkout stage upon confirming your order. Free shipping may apply if you meet the required minimum order which is published in the site.

Will I need an ID to accept the delivery?

For payments made online, the recipient (you or any authorized person) needs to present a valid ID to receive the package. If no one is available to receive the package, we will not leave the products at the delivery address to ensure the safety of your products. And we will contact you to arrange an alternative delivery time.

What if I put the wrong delivery address?

Upon payment of order, you will received an invoice and notification of the delivery date with the delivery address you have provided before shipment. Immediately call +961 71 268 030 or email info@wellnessterminal.com to correct the delivery address. If our courier cannot locate you in the given address, they will call you to confirm the right address and set the delivery date.

How do I make a purchase?

Browse products on WellnessTerminal.com across different categories or using the search bar, go to the products that you like, add to cart then proceed to checkout. If you couldn’t find what you are looking for, you can chat with us on our website or reach us via +961 71 268 030 or email us at info@wellnessterminal.com

How can I place a reorder?

Log-in to your account and go to recent Purchases. Click reorder on Ordered Products that you wish to purchase again. These products will be automatically added to your cart page and you may continue shopping or proceed to checkout.

Can I cancel my order?

Cancellation of order is permitted at any time before we have sent you message confirming our acceptance of your order. For more details, please refer to our cancellation policy.

Can I place an order via phone?

You can call +961 71 268 030 or email info@wellnessterminal.com if you have further inquiries regarding the product or if you require bulk orders.

Can I place a corporate or bulk order?

For corporate and bulk orders, call +961 71 268 030 or email info@wellnessterminal.com.

How can I return or refund my order?

We allow returns of products provided that they are defective or we have shipped the wrong product, kindly call the customer service within 7 days in order for us to process the return. Please read our return and refund policy for further details.

How can I get a voucher and can I use more than one voucher in a transaction?

Voucher or coupon codes will be available from time to time in wellnessterminal.com and if you subscribe in our newsletters. Vouchers are valid for one time use only, may apply to qualifying items and will expire depending on the set code expiration date.

If you don’t find what you need, Kindly send us a message. We can assure you to acknowledge every inquiries and concern regarding our services.

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